Until they screw up.
Well, it really started when we closed our bank account and went to the credit union. I called Citi and let them know this was happening and that I was authorizing them to make withdrawals from a different account (actually, decided on the ING account so they couldn't access ALL our funds ...). Anyway, the gal said all was good. And it was. On the 28th, they took the payment from the new account. And they also tried to take it from the old account. I noticed this online and called them ... again ... and explained their error. No problem, the new woman said - after she had spoken with her supervisor and I had been on the phone for a gazillion minutes. But I did think it was taken care of. Mostly because she said it was.
Then the phone calls started. I kept getting calls from a number in Kentucky. I would answer. They would hang up. This was going on several times a day for a week. Finally fed up, I googled the number today and found that it is a Citi collections number. So off I went to call again. This time, my Citi rep was, I believe, from India and very difficult for me to understand. I explained the problem and he looked at my account and said "They are calling because your payment was returned." I would go through the story again and stress that Citi did indeed get their money, but tried to take twice that amount despite my having headed off any problems. His response: See above. It was like a Who's on first? routine. I think I finally have it straightened out now. He assured me the phone calls would stop. I won't be making bets on that holding forever, though.
Being in debt is hard work, you know?
On another note, if you are inclined to pray, would you please send one up for Jenny?She and her husband are going through a difficult job situation right now and are stressed about financial decisions that need to be made. It's hard seeing your sister struggle, even when you are right there behind her.
Hope everyone is having a great week so far!