Within days after bringing them home, they were slipping off DS's nose. And given that he is physically unable to push them back up on his own, this was just as annoying to me as it was to him. So we headed back to the office to have them fitted. And we went back a week later. And another time after that.
I took him back four times to have those frames adjusted so they would stay on his face. And four times the fitting failed. Earlier this month, I had reached my limit and I remembered that when I bought the frames I was told they come with a one-year warranty. So I went back yet again with the intention of using that warranty and trading the frames for ones that properly fit.
I can be so naive.
The very nice woman said that the warranty doesn't apply because the problem is DS's nose. Now, DS has a whole lot of things wrong with him, but his nose is perfectly normal, thank you very much. When I pushed the issue, she says "he has oily skin." Uh, do you know a teenager without oily skin? She then looks at DS and says "Your mom seems frustrated." You think??
Having gotten nowhere, I went home and started researching. I came up with the address for the manufacturer, whom I contacted. It's the provider's problem, I was told. So I searched for the address of the corporate headquarters for the provider. Found a name and wrote a letter. A long one.
Four days later my phone rings. It's the provider saying they would be more than happy to replace DS's glasses at no cost. Imagine that. So we've chosen a few styles from the book and they are being ordered so DS can see them in person before we decide. Cost is not factoring into this decision. We are to pick any frames we want.
The lesson here is to speak up for what you know is right. Don't quit with the first refusal and insist the companies stand behind their products. We, the consumers, deserve to be satisfied.